Claims & Customer Care Specialist (Hybrid)

QBE; Leeds; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension – 10% employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE is seeking a Claims Administrator in Leeds to support the claims team through calls, written communications and data entry. This hybrid role offers varied duties from handling customer inquiries to negotiating settlements and working with automated processes.

You will develop knowledge of legal and regulatory matters and work to deliver great outcomes for clients with a collaborative, inclusive team at QBE.

Qualifications

• A passion for excellent customer service and going above and beyond to understand customer needs.
• Able to follow a detailed process to ensure data is accurately recorded.
• Ability to develop and maintain understanding of legal, regulatory & insurance matters.
• Willingness to embrace and help shape innovation and technology for the benefit of the customer.
• Able to adapt to changing customer requirements in a modern workforce.
• Ability to own and resolve problems.
• Applicants must have the right to work in the UK; visa sponsorship is not available.

Responsibilities

• Answer calls and written correspondence from customers to provide first point of contact support.
• Action written responses as appropriate and maintain clear records.
• Liaise with stakeholders regarding claims to ensure best outcomes for customers.
• Negotiate settlements with third parties as needed.
• Enter key data accurately on Excel and in-house systems.
• Work with automated assisted processes.
• Develop and maintain knowledge of legal and regulatory matters.
• Interpret technical language in documents and communicate meaning to customers.
• Put the customer at the forefront of everything we do.

Job description

QBE is seeking a Claims Administrator in Leeds to support the claims team through calls, written communications and data entry. This hybrid role offers varied duties from handling customer inquiries to negotiating settlements and working with automated processes.

You will develop knowledge of legal and regulatory matters and work to deliver great outcomes for clients with a collaborative, inclusive team at QBE.