Professional Indemnity Claims Specialist - Hybrid Leeds

QBE; Leeds; Hybrid; GBP 28,000 - 48,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension

Job summary

QBE in Leeds is recruiting a Claims Adjuster to examine, evaluate and process professional indemnity claims within the FSM claims team. You will investigate, manage and resolve complex claims with SLA and authority adherence, helping protect policy coverage and ensure timely settlements.

You will work in a hybrid Leeds environment, engaging with brokers and clients, applying strong analytical, negotiation and communication skills to deliver accurate estimates and effective resolutions.

Qualifications

• Experience handling professional negligence claims preferred
• Current knowledge of compliance, regulatory and statutory requirements
• Proven experience dealing with policy coverage
• Organisational, investigative, analytical and negotiation skills
• Ability to make balanced and impartial judgements
• Excellent communication and presentation skills
• Relationship Management skills
• Able to use MS Office applications and strong IT skills

Responsibilities

• Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner
• Ensure adherence to SLAs and authority limits while managing claims
• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments
• Reserve accurately to ensure that the Company’s liability is always clear
• Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients
• Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies
• Regular interactions with key stakeholders including our customers, brokers and internal partners
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis

Skills

Case Management

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Relationship Management

MS Office

Negotiation

Problem Solving

Risk Assessments

Sound Judgment

Tools

MS Office

Job description

QBE in Leeds is recruiting a Claims Adjuster to examine, evaluate and process professional indemnity claims within the FSM claims team. You will investigate, manage and resolve complex claims with SLA and authority adherence, helping protect policy coverage and ensure timely settlements.

You will work in a hybrid Leeds environment, engaging with brokers and clients, applying strong analytical, negotiation and communication skills to deliver accurate estimates and effective resolutions.