Hybrid Motor Claims Advisor

QBE Europe; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension – employer contributions 10%

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Europe is hiring a Claims Customer Advisor in Leeds. The role centers on engaging with customers, the claims team and third parties to manage motor incidents with accuracy and empathy.

You will record new incidents, provide guidance, and keep customers updated throughout the process, while building strong relationships with colleagues and partners in a dynamic, high-performing team.

Qualifications

• Excellent organisational and time management skills.
• Good communication skills, both verbal and written.
• Ability to prioritise and manage workload efficiently with a keen eye for detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

Skills

Claims Administration

Communication

Customer Service

Data Entry

Document Management

Insurance Claims

Microsoft Applications

Prioritization

Process Compliance

Time Management

Self Motivation

Tools

Word

Excel

Job description

QBE Europe is hiring a Claims Customer Advisor in Leeds. The role centers on engaging with customers, the claims team and third parties to manage motor incidents with accuracy and empathy.

You will record new incidents, provide guidance, and keep customers updated throughout the process, while building strong relationships with colleagues and partners in a dynamic, high-performing team.