Motor Claims Support Specialist

DiverseJobsMatter; Leeds; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work

Job summary

QBE in Leeds is seeking a Customer Claims Handler to act as the first point of contact for customers reporting motor incidents. You will log incident details accurately, guide customers through the claims process and provide timely updates while maintaining empathy and professionalism.

No prior claims experience is required as comprehensive training is provided. Strong communication, organisation and time-management skills are valued, as is familiarity with Word and Excel.

Qualifications

• No prior claims experience required; comprehensive training provided.
• Excellent organisational and time management skills.
• Good communication skills, verbal and written.
• Ability to work empathetically with customers.
• Knowledge of Word and Excel.

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

Skills

Customer service

Communication skills

Time management

Attention to detail

Tools

Word

Excel

Job description

QBE in Leeds is seeking a Customer Claims Handler to act as the first point of contact for customers reporting motor incidents. You will log incident details accurately, guide customers through the claims process and provide timely updates while maintaining empathy and professionalism.

No prior claims experience is required as comprehensive training is provided. Strong communication, organisation and time-management skills are valued, as is familiarity with Word and Excel.