Claims Administrator

QBE Europe; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension 10%

Private medical insurance

Family leave 26 weeks

Remote work abroad 20 days/year

Cycle-to-Work

Job summary

QBE Europe in Leeds is seeking a proactive Claims Administrator on a hybrid basis to support the claims team, handling calls and written correspondence, and ensuring accurate records are kept from the first point of contact.

You will liaise with stakeholders, negotiate settlements where appropriate, enter data in Excel and in-house systems, and develop knowledge of legal and regulatory matters while delivering excellent service.

Qualifications

• Claims administrative tasks and customer service focus.
• Attention to detail to ensure accurate record-keeping.
• Ability to manage data entry and documentation workflows.
• Knowledge of insurance claims processes and regulatory considerations.
• Strong communication and problem-solving skills.

Responsibilities

• Answer calls and written correspondence from customers to provide first-point-of-contact support.
• Process written responses and liaise with stakeholders to drive positive outcomes.
• Enter key data accurately in Excel and in-house systems.
• Support claims handling, including negotiations with third parties where needed.
• Develop knowledge of legal and regulatory matters relevant to claims.

Skills

Claims Admin

Communication

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims

Time Management

Problem Solving

Risk Assessments

Prioritization

Microsoft Apps

Collaboration

Performance Management

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained

Claims Administrator - Leeds (Hybrid)

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

The Opportunity

Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we’d love to hear from you.

With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your New Role

• Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact
• Action written response correspondence as appropriate
• Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
• Negotiate settlements with third parties
• Entering key data accurately on Excel and in-house systems
• Working with automated assisted processes
• Develop and maintain a knowledge of legal & regulatory matters
• Understand the technical language used in documents and interpret the meaning
• Put the customer at the forefront of everything we do

About you

• A passion for excellent customer service by going above and beyond to understand our customers’ needs
• Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
• The capability to develop and maintain an understanding of legal, regulatory & insurance matters
• A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer
• Able to adapt to changing customer requirements in a modern workforce.
• Ability to own and resolve problems
• Applicants must have the right to work in the UK as visa sponsorship is not available for this role

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

Skills

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.