Hybrid Claims Support Specialist - Customer-Focused & Data-Savvy

QBE Europe; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension 10%

Private medical insurance

Family leave 26 weeks

Remote work abroad 20 days/year

Cycle-to-Work

Job summary

QBE Europe in Leeds is seeking a proactive Claims Administrator on a hybrid basis to support the claims team, handling calls and written correspondence, and ensuring accurate records are kept from the first point of contact.

You will liaise with stakeholders, negotiate settlements where appropriate, enter data in Excel and in-house systems, and develop knowledge of legal and regulatory matters while delivering excellent service.

Qualifications

• Claims administrative tasks and customer service focus.
• Attention to detail to ensure accurate record-keeping.
• Ability to manage data entry and documentation workflows.
• Knowledge of insurance claims processes and regulatory considerations.
• Strong communication and problem-solving skills.

Responsibilities

• Answer calls and written correspondence from customers to provide first-point-of-contact support.
• Process written responses and liaise with stakeholders to drive positive outcomes.
• Enter key data accurately in Excel and in-house systems.
• Support claims handling, including negotiations with third parties where needed.
• Develop knowledge of legal and regulatory matters relevant to claims.

Skills

Claims Admin

Communication

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims

Time Management

Problem Solving

Risk Assessments

Prioritization

Microsoft Apps

Collaboration

Performance Management

Job description

QBE Europe in Leeds is seeking a proactive Claims Administrator on a hybrid basis to support the claims team, handling calls and written correspondence, and ensuring accurate records are kept from the first point of contact.

You will liaise with stakeholders, negotiate settlements where appropriate, enter data in Excel and in-house systems, and develop knowledge of legal and regulatory matters while delivering excellent service.