Claims Adviser

Marsh & McLennan Companies; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global insurance leader is seeking experienced Claims Handlers to join their team in Glasgow on a 12-month fixed-term contract. The role involves proactively managing a varied portfolio of claims, ensuring service delivery aligns with client expectations. Candidates should possess strong communication and negotiation skills, and the ability to handle a diverse caseload efficiently. Join a supportive culture where professional development is a priority and enjoy flexible working arrangements.

Benefits

Professional development opportunities

Supportive leadership

Vibrant and inclusive work culture

Qualifications

• Proven experience in claims handling.
• Strong negotiation skills and problem-solving mindset.
• Ability to build effective relationships with stakeholders.

Responsibilities

• Manage an allocated caseload of claims.
• Handle client requests and queries promptly.
• Produce claims reports and gather all relevant information.

Skills

Claims experience such as Liability/Property/Casualty

Effective communication & negotiation skills

Problem solving and open mindset

Ability to influence and build relationships

Agility for working in a continuous improvement environment

Ability to prioritise and organise own workload

Job description

Company: Marsh Commercial

We are looking for 3 experienced Claims Handlers to join our Marsh Claims Team initially on 12 Month Fixed Term contracts. These roles will be based in the Glasgow office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The main focus of this role is to proactively manage a varied portfolio of claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

This position would suit an experienced Claims Handler with experience of areas such as Motor/Property/Liability etc looking to join a Global leader within Insurance.

We will rely on you to:

• Proactively manage an allocated caseload of claims.

• Ensure all Client requests and queries are dealt with promptly and accurately.

• Gather all relevant claims information & documentation.

• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.

• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.

• Effectively communicate with all key stakeholders attending internal meetings representing claims

• Build and manage effective internal and external relationships with all involved parties.

• Ensure all files are maintained and data capture accurate and up to date.

• Produce claims reports as required.

• Ensure all regulatory process requirements are adhered to.

• Process DA claims in accordance with scheme requirements.

• Ensure claims are accurately reserved.

What you need to have:

• Claims experience such as Liability/Property/Casualty

• Effective communication & negotiation skills.

• Problem solving and open mindset

• Ability to influence and build relationships.

• Agility for working in a continuous improvement environment

• Ability to prioritise and organise own workload.

What makes you stand out:

• Any other commercial claims experience

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.