Claim Handler CH4

Keoghs LLP; Liverpool City Region; On-site; GBP 30,000 - 40,000; Full time

Job summary

Keoghs LLP is seeking an experienced claims handler to manage a motor claims caseload from inception to settlement pre-litigation. The role emphasizes pro-active claim management, data accuracy, and maintaining high service standards.

Ideal candidates will have 5+ years in claims handling, strong negotiation and communication skills, and a proven ability to work both independently and as part of a team. Supervisory experience is desirable and client relationships are key.

Qualifications

• Minimum 5 years claims handling experience.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Supervisory experience is desirable.
• The ability to manage own volume workload via task management.

Responsibilities

• Proactively manage a caseload of motor claims from inception to settlement pre litigation.
• Maintain accurate data on the case management system.
• Comply with set client SLAs.
• Ensure quality service standards and productivity levels are maintained to a high standard.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring junior team members.
• Undertake appropriate additional tasks provided by the Team Leader.
• Client review meetings and assist with client project work where applicable.
• Build and maintain excellent relationships with Clients.

Skills

Motor claims handling

Attention to detail

Negotiation

Organisational skills

Supervisory experience

Volume workload management

Team player

Client relationships

Job description

The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

• To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring junior team members
• Undertake appropriate additional tasks provided by the Team Leader
• Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge & Expertise

• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills

Job Benefits