Civil Parking Enforcement Officer

OCS; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks (Hapi app)

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a highly organised Civil Parking Enforcement Officer to join our team. The role involves patrolling, issuing penalties, and handling public enquiries in all weather conditions, with a focus on excellent customer service and calm communication.

The position requires good computer literacy and the ability to work across a rotating pattern including early, late, and weekend shifts. We offer growth opportunities within a leading facilities management company.

Qualifications

• Must have the right to work in the UK.
• Excellent customer service skills.
• Good communication skills.
• Computer literate.
• Ability to remain calm during conflict and tense situations.
• Willingness to work outdoors in all weathers.

Responsibilities

• Deal with queries and resolve problems
• Ensure patrols are carried out efficiently and effectively
• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
• Ensure parking equipment is working correctly and report defects promptly
• Ensure enquiries from members of the public are dealt with promptly and politely

Skills

Right to work in the UK

Customer service

Communication skills

Computer literacy

Calm under pressure

Outdoor work in all weathers

Job description

40h per week 4 week rotation of the rota early shift 8am-5pm late shift 11.30am-8.30pm sunday 8:30am-5:30pm We are seeking a highly organised and motivated individual to join our team as a Civil Parking Enforcement Officer.

About The Role:

Working Pattern

40h per week 4 week rotation of the rota early shift 8am-5pm late shift 11.30am-8.30pm sunday 8:30am-5:30pm

We are seeking a highly organised and motivated individual to join our team as a Civil Parking Enforcement Officer.

As part of your role, your key responsibilities will include, but are not limited to:

• Deal with queries and resolve problems
• Ensure patrols are carried out efficiently and effectively
• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
• Ensure parking equipment is working correctly and report defects promptly
• Ensure enquiries from members of the public are dealt with promptly and politely

The ideal candidate should meet the following criteria:

• Must have the right to work in the UK
• Excellent customer service skills
• Good communication skills
• Computer literate
• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
• A willingness to work outside in all weathers

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.

We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.