Civil Parking Enforcement Officer

Manchester Arndale; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Job summary

OCS UK & Ireland is seeking a Civil Parking Enforcement Officer to join our team at Manchester Arndale. You will patrol designated areas, respond to queries and issue penalty charge notices when vehicles are parked illegally.

The role requires excellent customer service, a calm demeanor in tense situations, and the ability to work outdoors in all weathers. The successful candidate must have the right to work in the UK and be computer literate.

Qualifications

• Must have the right to work in the UK.
• Excellent customer service skills.
• Good communication skills.
• Computer literate.
• Ability to stay calm during conflict and engaging with the public.
• Willingness to work outdoors in all weathers.

Responsibilities

• Deal with queries and resolve problems.
• Ensure patrols are carried out efficiently and effectively.
• Issue penalty charge notices to vehicles parked against restrictions and record verbal warnings.
• Ensure parking equipment is working correctly and report defects promptly.
• Handle enquiries from members of the public promptly and politely.

Skills

Right to work in UK

Customer service

Communication skills

Computer literate

Calm under pressure

Outdoor work

Job description

About The Role:

Working Pattern

40h per week
4 week rotation of the rota
early shift 8am-5pm
late shift 11.30am-8.30pm
sunday 8:30am-5:30pm

We are seeking a highly organised and motivated individual to join our team as a Civil Parking Enforcement Officer.

As part of your role, your key responsibilities will include, but are not limited to:

• Deal with queries and resolve problems
• Ensure patrols are carried out efficiently and effectively
• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
• Ensure parking equipment is working correctly and report defects promptly
• Ensure enquiries from members of the public are dealt with promptly and politely

The ideal candidate should meet the following criteria:

• Must have the right to work in the UK
• Excellent customer service skills
• Good communication skills
• Computer literate
• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
• A willingness to work outside in all weathers

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.