Civil Enforcement Officer

Suffolk County Council; Ipswich; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Career average pension scheme

Generous holiday and sick pay

Subsidised parking

Public transport discounts

Free swimming

Cycle purchase scheme

Employee Assistance Programme

Personal and professional development

Job summary

Ipswich Borough Council is hiring a Civil Enforcement Officer in Ipswich. The role involves enforcing parking regulations, issuing PCNs, and immobilising or removing vehicles in contravention.

You will patrol on foot or by company fleet, outdoors in all weathers, following a 3-week shift pattern including some evenings and weekends. The position requires assertive, polite interaction with the public and demonstrated ability to stay calm in difficult situations.

Qualifications

• Experience dealing with the public in challenging situations.
• Ability to remain professional and calm while enforcing regulations.
• Strong communication and interpersonal skills.
• DBS check is required for this role.

Responsibilities

• Enforce parking regulations to reduce congestion.
• Issue Penalty Charge Notices (PCNs) where applicable.
• Immobilise or remove vehicles in contravention.
• Patrol outdoors in all weather across various terrains.
• Work a 3-week shift pattern including some evenings and weekends.

Skills

Public interaction

Calm under pressure

Assertive communication

Polite professionalism

Job description

• Ipswich Borough Council

• Address:Ipswich, Suffolk IP1 2DE

• Salary:£31,525 - £33,119 per annum

• Hours:37 hours per week

• Contract:Permanent

• Reference:0966

This is an exciting opportunity to join our fast paced and growing Parking Services Team. We are looking to recruit a Civil Enforcement Officer who will primarily be responsible for ensuring that parking regulations are enforced and that this results in reduced congestion across the town and surrounding areas, enabling a vibrant and welcoming parking environment.

Day-to-Day

The role is primarily enforcing parking regulations through the issuing of Penalty Charge Notices (PCNs). This can be in restricted parking areas, car parks, on street pay and display parking bays and residents parking zones. The role also involves carrying out immobilisation or removal of vehicles that are in contravention.

The role will involve working outdoors in all weathers covering all terrains. Patrolling will take place on foot or by use of company fleet.

The role follows a 3-week shift pattern covering operational hours of the service, which can include some evenings and weekends during this rota pattern.

About you

We are looking for people who are assertive and polite in all dealings with members of the public and who can demonstrate previous experience of their ability to remain calm and professional when dealing with difficult situations.

This position is subject to a standard DBS check.

What we can offer

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, Employee Assistance Programme and the opportunity to work within a dynamic team.

To find out more

For more information or an informal chat about this role please contact Justin Wedderburn on: 01473 432840 (option 1) or via email: [e-mail] or Kimberley Suttle [e-mail] and Andrew Barker [e-mail].

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Closing date: 27 October 2026

Interview date: 3 November 2026

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.