Civil Enforcement Supervisor

APCOA PARKING UK; Buntingford; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Salary

Hours per week

Holiday entitlement

Training & development

Pension scheme

Job summary

APCOA PARKING UK is seeking a Civil Enforcement Supervisor in Stevenage to lead a team of Enforcement Officers, ensuring parking regulations are followed and public safety maintained. The role focuses on deployment, performance monitoring, and contract compliance.

You will supervise staff, train on safety, and produce performance reports while upholding high standards and client satisfaction within a 42.5-hour week at a competitive salary.

Qualifications

• Minimum 1 year in a supervisory role.
• Experience in parking or customer services.
• Full UK driving licence.
• Knowledge of parking regulations and related legislation.

Responsibilities

• Ensure all known policies are followed and set a good example.
• Deploy correct number of Civil Enforcement Officers as per service levels.
• Manage Requests for Actions and ensure timely action.
• Review, monitor, and direct staff according to contract requirements.
• Train staff on roles and Health & Safety.

Skills

Team leadership

Traffic management act 2004

Report creation

Relationship building

Problem solving

Full UK driving licence

Job description

The Role

Civil Enforcement Supervisor - Stevenage - 42.5 hours per week, 5 days out of 7 - £34,169.42 per annum

Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK Driving Licence?

An exciting opportunity has arisen for a Civil Enforcement Supervisor in Stevenage. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Enforcement Officers, enforcing traffic and parking regulations to keep the local roads moving and ensuring public safety.

What will you do?:

• Ensure all known and agreed policies are followed setting a good example.
• You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
• Ensure all Request for Actions are commenced and managed effectively.
• You will review, monitor, supervise and direct staff according to contract requirements.
• Train all staff in aspects of their job and in Health and Safety.
• Maintaining attendance levels within your teams.
• Circulate relevant information to all members of staff and maintain good communications throughout the contract.
• Prepare performance reports as required by contract management.
• Ensure overall client approval and attend training courses where required.
• To ensure contract standards and quality are maintained at all times.

What will you bring?:

• At least one year’s experience of working in a managing role, in a parking or customer services industry.
• Experience with the traffic management act 2004 and other parking legislation.
• Aptitude to organise and motivate large numbers of contract staff.
• Creation of reports.
• Excellent personal skills with the competence to build and maintain positive working relationships.
• Excellent problem-solving skills.
• A Full Clean UK driving licence

What is on offer to you?:

• £34,169.42 per annum
• 42.5 hours per week
• 20 days holiday plus 8 Bank Holidays
• Training and Development
• Pension Scheme

Must be 18 or over with a Full UK driving licence to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.