Parking Enforcement Officer

APCOA PARKING UK; Greater London; On-site; GBP 29,000 - 36,000; Full time

Job summary

APCOA Parking UK is seeking a Civil Enforcement Officer in Kingston. The role runs 42.5 hours per week with a salary of £32,708 per annum. You will patrol streets and council car parks, advise on parking rules and deliver excellent customer service to the public.

Full training is provided and there is clear career progression within APCOA. This position emphasizes making a positive impact on the local community with a focus on public safety and helpful guidance.

Qualifications

• Wants to have a positive impact on their local area.
• Has excellent Customer Service skills and enjoys working with the public.
• Has an interest in joining a reliable team, playing a key role in the local community.

Responsibilities

• Patrol streets and council car parks, advising and upholding parking restrictions.
• Issue parking tickets with no targets to measure performance.
• Report defects to street furniture and road markings.
• Keep a detailed log of the violations and debrief incidents that occur during your shift.
• Provide a high level of all-round customer service, offering useful information and guidance to the public.

Skills

Communication

Customer service

Public interaction

Tools

UK manual license

CBT license

Job description

The Role

Civil Enforcement Officer

• Location: Kingston
• Hours: 42.5 hours per week;
• Salary: £32,708 per annum

Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? If the answer is "YES" then keep reading as there are new openings for someone who:

• Wants to have a positive impact on their local area
• Has excellent Customer Service skills and enjoys working with the public
• Has an interest in joining a reliable team, playing a key role in the local community

So, what can you expect as a Civil Enforcement Officer?

You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, you’ll be issuing parking tickets, but you won’t have targets as this job is about creating a positive impact on the local neighbourhood.

• You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
• You will keep a detailed log of the violations and debrief incidents that occur during your shift.
• You will provide a high level of all-round customer service, providing the public with useful information and advice.
• You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
• A full UK manual license or CBT license is desirable.

Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.

Benefits

We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees.

£32,708 per annum / £14.80 per hour

Working Hours: 42.5 hours per week, 5 days of 7 as per rota

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.