Civil Enforcement Officer

Kirklees Metropolitan Council; Harrogate; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

28 days holiday rising to 34 days

Local government pension scheme

Employee discounts

Health and wellbeing programme

Job summary

North Yorkshire Council is seeking Civil Enforcement Officers to patrol car parks, town centres, and streets across Harrogate and North Yorkshire. The role focuses on fair enforcement of parking regulations, delivering excellent customer service, and acting as a visible presence in the community.

You’ll work outdoors, on a rota, with full training provided. A full UK manual driving licence is required, and benefits include generous holiday entitlement and a pension scheme.

Qualifications

• Friendly, approachable and customer focused.
• Confident communicator with good verbal skills.
• Reliable, flexible and self-motivated.
• Enjoy outdoor work in all weather conditions.
• Full UK manual driving licence required.

Responsibilities

• Issue Penalty Charge Notices using handheld devices.
• Provide excellent customer service and assist the public.
• Patrol designated areas independently and as part of a team.
• Report hazards and incidents to keep communities safe.
• Prepare clear and accurate reports.
• Act as a visible presence to improve compliance and safety.

Skills

Customer service

Verbal communication

Reliability

Outdoor work

Independent working

Education

UK driving licence required

Tools

Handheld devices

Job description

If you enjoy working outdoors, meeting people, and making a real difference in your local community, this could be the perfect role for you.

We’re looking for enthusiastic and motivated Civil Enforcement Officers to join our growing Parking Services team. This is a unique opportunity to explore North Yorkshire while earning a competitive salary, enjoying excellent benefits, and helping to keep our roads and car parks safe and accessible for everyone.

Whether you’re looking for a new challenge, a career change, or your first step into local government, we provide full training and support to help you succeed.

About the Role

As a Civil Enforcement Officer, you will play a vital role in supporting local communities and visitors across North Yorkshire. You’ll spend most of your working day outdoors, patrolling car parks, town centres, and local streets while helping ensure parking regulations are followed fairly and consistently.

Your responsibilities will include:

• Issuing Penalty Charge Notices using handheld computer equipment
• Providing excellent customer service and assisting members of the public with enquiries
• Patrolling designated areas independently and as part of a team
• Reporting highway defects, damaged signs, faulty street lighting, and other hazards to help keep our communities safe
• Preparing clear and accurate reports when required
• Acting as a visible presence within the community, helping to improve compliance and support safer parking practices

No two days are ever the same, and you’ll regularly engage with residents, visitors, businesses, and colleagues from across the council.

In the vibrant spa town of Harrogate you’ll be patrolling a bustling town centre, supporting the local community, and enjoying the benefits of working outdoors. You’ll play an important role in helping residents and visitors enjoy safe, accessible parking facilities while contributing to the smooth operation of our local communities.

If you’re looking for a role that combines independence, responsibility, customer service, and the opportunity to be active throughout the day, then this could be the perfect career for you.

Working pattern

• 5 days out of 7 on a rota basis
• Various shifts between 5:00am and 12:15am
• Weekend working allowance of up to £30 per full day worked (worth approximately £2,000 per year in additional earnings)

What We’re Looking For

We are seeking individuals who are:

• Friendly, approachable, and customer focused
• Confident communicators with good verbal skills
• Reliable, flexible, and self-motivated
• Enjoy working outdoors in all weather conditions
• Resilient and able to deal professionally with challenging situations
• Able to work independently and use good judgement

Previous enforcement experience is not essential as full training will be provided.

A full UK manual driving licence is required.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days per year with continued service, plus public holidays
• Generous local government pension scheme

• Employee discount benefits including shopping, supermarkets and gym discounts
• Career development and training opportunities

• Health Assured – confidential help and support for your wellbeing

Key Dates

Closing date: 1 November 2026

Interviews: 5 & 6 November 2026 in Harrogate

Company: North Yorkshire Council

Salary: £26,847- £28,153

Location: Harrogate, North Yorkshire

Sector: Highways

Sector: Parking

Job Role: Officer