Civil Enforcement Officer

Publica Group; Romford; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave pro rata + bank

Health cash plan

Pension scheme with employer contrib.

Employee Assistance Programme

Financial wellness resources

Sickness and income protection

Job summary

Publica Group is seeking a Civil Enforcement Officer to help manage council car parks in Cirencester. You will engage with drivers and residents, issue enforcement notices when needed, and support the community with practical parking solutions.

The role involves outdoor work, using handheld devices for evidence collection, and occasional travel. Full training is provided; prior experience is not required.

Qualifications

• Good communication with the public and stakeholders.
• Basic computer skills for handheld devices and records.
• Current driving licence and ability to travel for the role.

Responsibilities

• Regulate parking spaces and advise drivers where to park.
• Patrol bays reserved for specific users and manage turnover of vehicles.
• Issue penalty charge notices when required and maintain records.

Skills

Communication skills

Basic computer skills

Driving licence

Education

GCSEs including English and Maths A*- C or equivalent

Job description

Civil Enforcement Officer
Cirencester
29.6 hours per week (4 days)
£25,814 - £26,121 per annum, pro rata (plus pay award)

Do you enjoy working outdoors? Are you enthusiastic, self-motivated and enjoy working with members of the public? Are you able to problem solve and think on your feet? If so, this role could be for you.

As a Civil Enforcement Officer (CEO) you will be part of a dedicated team managing the Councils car parks. You will provide help and support to drivers and the local community, which will contribute to making the local area a great place to work and live.

You will need to be a good communicator as you will be speaking with different stakeholders within the community to provide practical solutions for the benefit of the local community.

This includes:

• Regulate parking spaces by advising drivers where to park.
• Patrol parking bays reserved for specific users such as those with a blue badge.
• Ensure a turnover of vehicles in limited waiting parking spaces to give others the opportunity to park.
• Act as an ambassador for the area by advising visitors and residents on attractions and amenities.
• Issuing penalty charge notice as and when necessary.

When issuing notices to vehicles contravening the parking regulations, you will be required to gather evidence with a handheld computer, taking written notes and photographs. You should be able to maintain accurate records.

If you are self motivated and are interested by the aspect of building relationships and providing solutions within the community, then we would love to hear from you. No previous experience is required; all training will be provided.

Please note the hours for this role are 29.6 hours per week (4 days) Working Pattern - 4 week rota. The rota includes every other Saturday as standard plus one Sunday per month. You will also be required to work one bank holiday per year.

You will need…

• GCSE's including English and Maths A*- C or equivalent
• Basic Computer Skills
• A current driving licence and the ability to meet travelling needs of the role, including driving company vehicles.

Special Conditions...

• Standard DBS Check
• Full UK Driving License
• Ability to travel/ access to a vehicle for work purposes.

For more information about this role please see the Job Description/Person Specification.

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer‑focused organisation driven by real user needs.

What can we do for you…

• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury

These are just a handful of the benefits that you can enjoy when you join us!

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

Permanent