Civil Enforcement Officer (Multi Role)

Worcester; Worcester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Training and professional development

Uniform and equipment provided

Pension scheme

Inclusive service culture

Opportunity to improve public safety

Job summary

Worcester City Council is seeking flexible, professional Civil Enforcement Officers to patrol Worcester’s city centre and neighbourhoods, enforcing parking regulations and contributing to safer, cleaner public spaces. The role involves engaging with the public, managing enforcement, and supporting city-wide safety initiatives.

The post offers comprehensive training, uniform and equipment, pension benefits, and a collaborative, inclusive service culture, with opportunities to make a meaningful

Qualifications

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations.
• Strong customer service ethos, able to balance enforcement with education.
• Practical, resilient, and proactive mindset – able to work independently and as part of a wider team.
• Ability to handle challenging conversations with professionalism and integrity.
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays.

Responsibilities

• Patrolling designated areas, identifying and addressing contraventions.
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks.
• Providing clear, courteous advice and guidance to members of the public.
• Supporting operational priorities, including city centre cleansing and enforcement initiatives.
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently.
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Flexibility

Job description

The following content displays a map of the jobs location - Guildhall Worcester

We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officer (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.

About the Role

As a multi-role CEO, you will work across Worcester’s vibrant city centre and neighbourhoods,supporting the effective enforcement of:

• Parking regulations (on-street and off-street)
• Public space management and a conduit to the neighborhoods service area.
• Supporting community safety initiatives and local events

You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.

What You’ll Be Doing:

• Patrolling designated areas, identifying and addressing contraventions
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
• Providing clear, courteous advice and guidance to members of the public
• Supporting operational priorities, including city centre cleansing and enforcement initiatives
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes

What We’re Looking For:

• Excellentinterpersonal and communication skills with a calm,confident approach to difficult situations
• Strong customer service ethos, able to balance enforcement with education
• Practical, resilient, and proactive mindset – able to workindependently and as part of a wider team
• Ability to handle challenging conversations with professionalism and integrity
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
• Acommitment to upholding Worcester City Council’s values and delivering services that make a positive difference

What We Offer:

• Comprehensive training and professional development opportunities
• Uniform and equipment provided (including body-worn camera and radio)
• Pension scheme and employee benefits package
• Supportive,inclusive, and forward-thinking service culture
• Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm

Join Us. Make a Difference Every Day.

We welcome applications from all sections of the community. We would like to help you shine during this process.

Please note, this role is subject to a standard DBS check.

For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at [e-mail] .