Civil Enforcement Officer

South Gloucestershire Council; Yate; On-site; GBP 25,000 - 33,000; Full time

Job summary

South Gloucestershire Council is seeking a Civil Enforcement Officer to help keep communities safe by enforcing parking restrictions and ensuring limited parking spaces are available for blue badge holders and other vulnerable users.

You will patrol on foot, issue penalty charge notices where appropriate, prepare reports, and may attend hearings as a witness. The role requires strong customer service, clear communication and good problem-solving, with full training provided.

Qualifications

• Experience of working directly with customers.
• Excellent communication and professional conduct.
• Willingness to undergo training on enforcement legislation.

Responsibilities

• Enforce parking restrictions and issue penalty charge notices (PCNs) where appropriate, including residents' parking schemes.
• Identify non-compliance and provide clear information to customers.
• Conduct patrols on foot and, where applicable, use CCTV enforcement vehicle to support enforcement activities.
• Prepare accurate reports and attend hearings as a witness when required.
• Engage in other environmental enforcement tasks encountered during patrols.

Skills

Customer service experience

Strong communication skills

Problem-solving

Impartial judgement

Full driving licence

Job description

How you'll make a difference

As a Civil Enforcement Officer, you will help keep our communities safe and accessible by ensuring parking restrictions are followed and limited parking spaces are used appropriately. Through effective parking enforcement, you will support the free flow of traffic and improve access for residents, visitors and businesses. You will also help ensure designated parking spaces remain available for those who need them most, including Blue Badge holders and other vulnerable road users.

What you will be doing

• It will be your responsibility to enforce parking restrictions and provide advice to motorists, issuing penalty charge notices (PCNs) where appropriate, including within residents' parking schemes.
• You will identify and respond to instances of non-compliance in line with council policies, regulations and codes of practice, providing clear and accurate information to customers.
• Carrying out patrols on foot, you will monitor parking compliance and issue PCNs, whilst having opportunities to enforce parking and moving traffic offences using the council's CCTV enforcement vehicle.
• You will prepare accurate reports and, when required, attend hearings as a witness in support of enforcement activities.
• You may be required to act on other environmental enforcement matters encountered during patrols, such as littering, following established procedures and guidance.

What we need from you

• As this is a public-facing role, you will have experience of working directly with customers and be confident dealing with a wide range of people and situations.
• It is essential that you have strong communication skills, along with the ability to remain impartial, use your judgement and respond professionally to changing circumstances.
• You will be able to demonstrate effective problem-solving skills and a commitment to delivering a high-quality service to the public.
• Ideally, having knowledge of parking enforcement legislation would be helpful, however not essential as full training is provided.

What you need to know

• Your shift pattern will be 8am – 6pm, 4 days on 4 days off, including weekends and bank holidays.
• Enhancements for weekends and bank holiday working applies.
• You should be comfortable working outside in all weather.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence. You will have access to a South Gloucestershire Council fleet vehicle during your operational hours, although most enforcement duties will be conducted via foot patrols.

Interviews will be held on 19th November 2026.

How a career at South Gloucestershire Council is different

• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance - whatever that means for them.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• What’s special here is the strength of the team ethos, the support and the training.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
• We're providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!