Civil Parking Enforcement Specialist

Oxfordshire County Council; Oxford; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Learning & development

Copilot access for productivity

Employee Assistance Programme

Annual leave 30 days

LGPS pension

Shopping discounts

Job summary

Oxfordshire County Council is recruiting for a senior operational role within the civil parking enforcement service. You will supervise a Civil Enforcement Specialist and four Civil Enforcement Assistants, providing guidance, escalating complex issues, and coordinating with external contractors to ensure effective enforcement and compliant operations across Oxfordshire.

You will work with a wide range of stakeholders to maintain fairness, efficiency and continuous improvement in parking

Qualifications

• Significant experience of civil parking enforcement.
• Knowledge of Traffic Management Act 2004 and associated regulations.
• Experience with Penalty Charge Notices, Traffic Regulation Orders, enforcement processes and back-office systems.

Responsibilities

• Supervise a Civil Enforcement Specialist and four Civil Enforcement Assistants.
• Provide guidance to the team and act as escalation point for complex enquiries, complaints and operational issues.
• Oversee work carried out by external contractors on behalf of the Council.
• Ensure on-street enforcement, notice processing, permits and Park and Ride services operate effectively and in accordance with legislation and local policies.
• Collaborate with internal and external stakeholders to support coordinated enforcement across the county.

Skills

Civil parking enforcement

Parking legislation

Penalty Charge Notices

Analytical thinking

Communication skills

Performance data

Coaching and development

Job description

This is an opportunity to take a senior operational role within Oxfordshire's civil parking enforcement service, providing specialist advice, supporting and developing colleagues and helping to shape the effective delivery and continuous improvement of the service. Reporting to the Parking Enforcement Manager, you will provide guidance to the team and act as an escalation point for more complex enquiries, complaints and operational issues. You will supervise a Civil Enforcement Specialist and four Civil Enforcement Assistants, as well as overseeing work carried out by external contractors on the Council's behalf. You will help ensure that on-street enforcement, notice processing, permits and Park and Ride services operate effectively and in accordance with relevant legislation, national requirements and local policies. You will also work with a wide range of internal and external stakeholders to support coordinated and proportionate enforcement across the county.

• Significant experience of civil parking enforcement.
• Detailed knowledge of civil parking enforcement legislation, processes and practices, including the Traffic Management Act 2004 and associated regulations.
• Experience of working within the legal framework for Penalty Charge Notices, including Traffic Regulation Orders, enforcement processes and relevant back-office systems.
• Strong analytical and problem-solving skills, with the confidence to make sound decisions on complex operational matters.
• Excellent communication and interpersonal skills, with experience of working effectively with colleagues, contractors, elected members and other stakeholders.
• Experience of using performance information and financial data to monitor services and support improvement.
• The ability to support, coach and develop colleagues.

At Oxfordshire County Council, we are committed to delivering services that make a real difference to our communities. Our parking enforcement service plays an important role in keeping Oxfordshire moving, supporting effective traffic management and ensuring parking controls are applied fairly and consistently.

We foster a collaborative and inclusive culture where colleagues are encouraged to bring their expertise, work openly with others and continually look for ways to improve the services we provide.

Before applying, we recommend reviewing the attached job summary, which provides further information and clear guidance on what we're looking for.

Rewards and benefits

At OCC, you'll be part of a team that's not only passionate about what we do, but also about how we do it. We foster a culture of inclusion, respect, and continuous improvement, and we're proud to offer flexible working arrangements, professional development opportunities, and a strong sense of purpose in everything we do.

• Hybrid working - Flexibility is important to deliver the service and to suit individual lifestyles, we encourage discussion at interviews as we acknowledge there isn't a one size fits all approach.
• Culture of flexible working
• Great learning and development opportunities to support your growth
• Technology to support agile working - with unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave - up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme - employer contributions up to 18.9%
• Discounts - local and national offers for shopping and travel

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.