Cinema Operations Lead: Elevate Team & Guest Experience

VUE Cinemas; Coulsdon; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited cinema access for you and a月

Annual holiday allowance

Pension Scheme

Wellbeing support including online GP

Employee discounts on food & beverage

Exclusive discounts and rewards with多?

Job summary

Vue Cinemas in the United Kingdom is seeking an experienced cinema manager to lead a high-performing team and deliver outstanding customer experiences. You will shape culture, coach staff, and ensure KPIs and budgets are met while working closely with senior management.

You will forecast demand, optimise film schedules, manage payroll, and drive profitability across the cinema. Strong leadership and business acumen are essential to succeed in this dynamic role.

Qualifications

• Experience leading teams in a customer-facing environment.
• Proven ability to drive performance against KPIs.
• Strong communication and coaching skills.

Responsibilities

• Create and embed a positive working culture and lead by example to deliver a positive customer experience.
• Implement the cinema's business plan, objectives and KPIs for team members to deliver, with regular reviews and updates on performance.
• Monitor attendance forecast figures and ensure staffing aligns with demand.
• Coach and support the cinema team to achieve KPIs and business plan.
• Conduct regular performance reviews and support career development.
• Manage staff costs and budgeting against forecasts and payroll inputs.

Skills

Team management

Customer service

Leadership

Communication

Forecasting

IT skills

Tools

Excel

MS Office

Job description

Vue Cinemas in the United Kingdom is seeking an experienced cinema manager to lead a high-performing team and deliver outstanding customer experiences. You will shape culture, coach staff, and ensure KPIs and budgets are met while working closely with senior management.

You will forecast demand, optimise film schedules, manage payroll, and drive profitability across the cinema. Strong leadership and business acumen are essential to succeed in this dynamic role.