Cinema Manager

PDA Search & Selection; City of Westminster; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Unlimited cinema tickets

5% pension contribution match

Employee discounts

Life assurance

Bonus

Job summary

PDA Search & Selection has placed a Cinema Manager role at a Leicester Square venue. You will lead a busy team, drive customer experience, and manage operations, planning staff, budgets, and schedules to achieve KPIs in a fast-paced environment.

The role requires coaching, strong communication, and hands-on leadership to develop staff and maximise profitability while delivering excellent service to cinema guests.

Qualifications

• Experience leading a team in a customer-facing environment.
• Strong customer service skills with proven results.
• Good business sense, forecasting targets and reporting.
• Clear communication and delegation abilities.
• Experience in people management, payroll or similar processes.
• Proficient with IT tools and cinema technology.

Responsibilities

• Create a positive culture, deliver a great customer experience and promote inclusion.
• Execute the cinema's business plan and KPIs for the team.
• Optimize film schedules to improve cinema performance against targets.
• Forecast attendance and adjust staff hours accordingly.
• Lead, coach and review staff performance and development.
• Manage recruitment, payroll, and staff budgeting with systems.
• Ensure compliance with GDPR, health & safety, and audits.
• Provide regular training and upskill the team.

Skills

Team management

Customer service

Leadership

Coaching

Communication

Budgeting

IT proficiency

Tools

Till points

Ticket scanner

MS Excel

Job description

Position: Cinema Manager

Salary: Up to £35,000.00 per annum + Bonus

Location: Leicester Square

Hours: 40 hours per week | Full time & permanent position

Shifts: 5 days per week, 2 days off. Weekend work included to suit business needs

Benefits: Unlimited Cinema Tickets, up to 5% pension contribution match, employee discounts, life assurance, bonus

Our client, an international leader in the entertainment sector, are looking to recruit a Cinema Manager to be responsible for operations in a busy and fast-paced cinema.

Job Purpose

Reporting in to the General Manager, the Cinema Manager will support the overall performance of the cinema, making the cinema the first choice for customers and enhancing customer experience. A key focus will centre around creating, developing and managing a high performing team. The successful candidate will be strong with coaching and leadership skills, to engage staff and drive profitability within the cinema. Successful candidates will need good business acumen and positivity and enthusiasm to lead your team to success.

Job Responsibilities

• Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion
• Implement the cinema's business plan, objectives and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business
• Look at opportunities in film schedules to maximise opportunities in cinema performance against targets, taking any appropriate action to generate positive results
• Monitor customer attendance forecast figures and ensure subsequent staff hours are flexed and managed as required
• Regularly liaise with screen content team so that all is to be expected (e.g., delivered on time, in working order, scheduled accordingly in the screening rooms etc)
• Manage, coach and support the cinema team giving them regular feedback and guidance on their performance in order to deliver KPIs, objectives and achieve the business plan
• Recognise high performers and pro-actively support career development and progression
• Communicate all incentive plans to the cinema team, carrying out regular progress updates to engage them with delivering the required business goals
• Conduct regular performance reviews (including probationary reviews) with team members focusing on the delivery of objectives, strengths and development plans for any areas requiring improvement
• Manage and support any under-performing team members by clearly addressing all issues through regular monitoring and reviews
• Support deliverance of regular training sessions, refreshers and workshops to upskill team members to be the best they can be in their role and also ensure all business compliance is covered (e.g., GDPR, health and safety, manual handling etc)
• Source, interview and recruit new team members when necessary
• Manage staff cost and budgeting against trade forecasts and input staff hours with our payroll program (PeopleXD)
• Support and manage logs of site maintenance, ensuring a quick to react approach to avoid any long-term issues that could affect overall cinema performance
• Manage general compliance such as fire evacuation, health & safety, replenishment of stock, audits, staff roster, screen checks and cleaning
• Communicate and delegate tasks clearly to promote team development and productivity
• Regularly attend training workshops and courses as organised by the business to continually develop and upskill your knowledge on the business and people management

Candidate Background

• Previous experience in a team management or leadership role in a customer facing environment
• Have experience of delivering great customer service and have the results that can demonstrate this
• Strong business acumen and can demonstrate the ability to forecast targets, provide business reports and works with pace
• Good communication skills with the confidence to delegate tasks
• Strong verbal and written skills
• Good experience in people management (e.g., employee relations, performance reviews, recruitment and payroll)
• Proficient in IT (Excel, MS Office) and confident in using our cinema technology - Till points, ticket scanner etc.
• Lead by example and treat your colleagues and customers with respect and is always approachable
• A team player that supports your colleagues and peers with daily tasks
• Shares a passion for the film and cinema industry