Cinema Experience Lead

Odeon Cinemas Ltd; Swadlincote; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to lead the team, deliver smooth, memorable cinema operations, and energize guest experiences across all areas. You’ll help guide hosts, ensure top service during busy showings, and uphold safety and cleanliness standards.

You’ll receive full training, structured development pathways, and perks like free cinema tickets, food & drink discounts, and wellbeing support, with flexible hours including evenings and weekends.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift-operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

People management

Communication

Job description

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to lead the team, deliver smooth, memorable cinema operations, and energize guest experiences across all areas. You’ll help guide hosts, ensure top service during busy showings, and uphold safety and cleanliness standards.

You’ll receive full training, structured development pathways, and perks like free cinema tickets, food & drink discounts, and wellbeing support, with flexible hours including evenings and weekends.