Christmas Customer Assistant - Café - York

Marks & Spencer Plc; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in York is seeking a Cafe Customer Assistant to deliver warm, five-star service in a fast-paced café environment.

You’ll handle orders quickly with digital tools, offer food and drink recommendations, and maintain high food safety standards while supporting a busy team during peak periods, including Christmas weeks. This role requires resilience, excellent communication, and a willingness to work flexible hours according to the store rota.

Qualifications

• Brand ambassador who can confidently recommend food and drinks.
• Comfort with using café tools to take and fulfil orders quickly.
• Ability to deliver five-star customer service under pressure.

Responsibilities

• Make great food and drink recommendations while ensuring café operates smoothly.
• Take and fulfil orders quickly using café tools.
• Maintain impeccable food safety standards while juggling orders and queues.
• Provide five-star service and fast, efficient customer experiences.
• Support colleagues and contribute to a high-performance team.

Skills

Brand ambassador

Digital confidence

Customer service

Team player

Tools

POS systems

Job description

Saturday: 12:45-18:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

Cafe Customer Assistant,

All the details

Work Pattern:

Monday: 12:45-18:00

Tuesday: 10:00-18:00

Wednesday: 10:00-18:00

Saturday: 12:45-18:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

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