Christmas Customer Assistant - Cafe - Epsom

Marks and Spencer; Epsom; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks and Spencer in our store café is seeking a hands-on team member to deliver warm, five-star service while preparing and serving fresh food and drinks to busy customers. You’ll manage fast-paced orders, keep food safety standards impeccable, support colleagues, and adapt quickly during busy periods, while using digital tools to take orders and manage queues.

This role encourages growth within the brand.

Qualifications

• Experience in fast-paced cafe or retail service.
• Ability to follow food safety standards.
• Comfort with using digital ordering tools.

Responsibilities

• Use digital tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while managing orders.
• Deliver warm, five-star service even during peak times.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt to store needs and pace.

Skills

Customer service

Digital literacy

Food safety

Teamwork

Multitasking

Job description

All the details

Work Pattern

Monday 09:30-17:30
Tuesday 09:30-17:30
Wednesday 09:30-17:30
Thursday 09:30-17:30
Saturday 09:30-17:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it? Take Your Marks and apply today.

#Christmas