Christmas Customer Assistant - Café - Torbay

Marks and Spencer; Torquay; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Torquay is hiring for an M&S Café team member. This hands-on role requires staying calm under pressure while delivering warm, five-star service and great food and drink recommendations to customers.

You will be digitally confident to take and fulfil orders quickly and help keep the cafe operating smoothly even during the busiest periods. Flexibility and teamwork are essential as you adapt to peak times and support colleagues.

Qualifications

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contributing to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Responsibilities

• Take and fulfil orders quickly using the cafe's tools.
• Maintain impeccable food safety standards while managing queues.
• Deliver five-star service and high-paced, customer-focused care.
• Work with the team to keep the cafe running smoothly during peak times.

Skills

Digital confidence

Food safety

Customer service

Teamwork

Job description

Saturday 15:00 - 19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

All the details

Work Pattern

• Sunday 13:00 - 17:00
• Monday 15:00 - 19:00
• Thursday 15:00 - 19:00
• Friday 15:00 - 19:00
• Saturday 15:00 - 19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contributing to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it? Take Your Marks and apply today.#Christmas