Christmas Customer Assistant - Cafe - Brotherhood Peterborough

Marks and Spencer; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Peterborough is seeking a Cafe Customer Assistant to work in the M&S Café – the heart of our store. This is a hands-on, high-pressure role requiring pace, composure under pressure, and delivering five-star service.

You’ll be a brand ambassador, recommending great food and drinks, handling orders quickly with digital tools, and maintaining food safety standards while supporting a high-performance team through busy periods.

Qualifications

• Hospitality experience preferred.
• Digital literacy to use ordering tools.
• Able to work weekends and flexible shifts.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Maintain high food safety and cleanliness standards.
• Assist in delivering five-star service during peak periods.
• Support colleagues to ensure smooth café operations.

Skills

Customer service

Calm under pressure

Teamwork

Job description

Saturday 11.00-15.00

hours in the weeks commencing 13th and 20th December.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

Cafe Customer Assistant,
All the details
Sunday 11,00-15.00
Wednesday 11.00-15.00
Thursday 11.00-15.00
Friday 11.00-15.00
Saturday 11.00-15.00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it?
#Christmas