Christmas Customer Assistant - Café - Preston Deepdale

Marks and Spencer; Preston; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring a Café Customer Assistant for its in-store M&S Café in Preston. You’ll handle orders, serve customers with warmth, and contribute to a high-energy, high-quality food and drink service.

The role demands you stay calm under pressure, work quickly, and assist teammates to deliver five-star service. Flexibility is required as shifts include morning to afternoon blocks and seasonal hours during busy periods.

Qualifications

• Excellent customer service skills and a friendly demeanour.
• Ability to work efficiently in a fast-paced environment.
• Digitally confident to take and fulfil orders.
• Strong teamwork and reliability under pressure.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain high food safety standards at all times.
• Deliver warm, five-star service even during peak times.
• Support colleagues to ensure café runs smoothly.

Skills

Customer service

Fast-paced work

Digital literacy

Teamwork

Calm under pressure

Tools

Order fulfilment tools

Job description

Saturday 09:00-13:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

Cafe Customer Assistant,

All the details

Work Pattern

• Monday 10:00-14:00
• Thursday 10:00-14:00
• Saturday 09:00-13:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas