Christmas Customer Assistant - Cafe - Chester

Marks and Spencer; Chester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Chester is hiring a Café Customer Assistant to work in our in-store M&S Café. The role is fast-paced, customer-facing and requires calm, warm, five-star service. You’ll be a brand ambassador, recommending great food and drinks while ensuring smooth café operation during busy times.

Core duties include taking orders digitally, delivering quickly, and upholding top food safety standards. Teamwork and flexibility are essential to meet customer needs in a high‑pressure setting.

Qualifications

• Digitally confident and able to use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver warm, five-star service even in peak times.
• Work effectively as part of a team and support colleagues during busy periods.
• Be flexible and willing to work where needed with pace.

Responsibilities

• Take and fulfil orders using digital tools, keeping customers moving.
• Ensure high food safety standards while managing queues and orders.
• Provide five-star service to customers even during busy periods.
• Support teammates and contribute to a high‑performance culture.
• Be adaptable and willing to work across shifts as needed.

Skills

Digital literacy

Tools

POS system

Job description

Saturday: 11:00 - 16:15

Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

Cafe Customer Assistant

All the details

Working Pattern

Wednesday: 11:00 - 16:15

Thursday: 11:00 - 16:15

Saturday: 11:00 - 16:15

Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas