Christmas Customer Assistant - Café - Chester

Marks & Spencer Plc; Chester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant to join the team in our store café. The role focuses on delivering warm, five-star service in a fast-paced environment, handling orders digitally, and maintaining high food safety standards.

You will be a brand ambassador, recommending great food and drinks while supporting smooth café operations and teamwork, with flexibility for peak periods like Christmas weeks.

Qualifications

• Brand ambassador who makes great food and drink recommendations.
• Be digitally confident and use café tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while managing orders.
• Strong teamwork and flexible, adaptable to pace.

Responsibilities

• Ensure café operates smoothly during busy periods.
• Provide five-star service and fast, accurate order fulfilment.

Job description

Cafe Customer Assistant

Work Pattern:
Wednesday: 11:00-16:15
Friday: 11:00-16:15
Saturday: 11:00-16:15
Sunday: 11:00-16:15

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas