Christmas Customer Assistant - Café - Cardiff

Marks & Spencer Plc; Cardiff; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a cafe team member to join the M&S Café. You will serve food and drinks, take orders, and ensure smooth café operations, even during the busiest periods. You’ll be a brand ambassador, delivering five‑star service with a calm, friendly approach.

Applicants should be digitally confident to use the café’s tools for order taking and fulfilment. The role requires focus on speed, accuracy, and impeccable food safety standards while working as part of a fast-paced team.

Qualifications

• Experience in fast-paced consumer service.
• Ability to work under pressure during peak times.
• Able to handle multiple orders and cash transactions.

Responsibilities

• Prepare and serve food and drinks in the M&S Café.
• Take orders accurately and fulfil them quickly.
• Maintain high standards of food safety and cleanliness.
• Provide warm, five-star service to customers.

Skills

Customer service

Stamina under pressure

Multitasking

POS familiarity

Tools

POS system

Job description

Work Pattern:
Monday: 10:00-14:00
Thursday: 12:00-16:00
Friday: 12:00-16:00
Saturday: 10:00-14:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas