Christmas – Customer Assistant – Cafe – Oxford

Marks & Spencer Plc; Oxford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a cafe team member in Oxford. You will deliver warm, five-star service, take and fulfil orders quickly, and support the cafe during busy periods. The role emphasizes speed, accuracy, and maintaining food safety standards in a fast-paced retail environment.

Your focus will be on teamwork, adaptability, and delivering an excellent guest experience across weekend shifts and seasonal peaks.

Qualifications

• Customer service experience in fast-paced retail or cafe settings.
• Able to handle high-pressure situations while delivering five-star service.
• Comfortable using digital tools to take and fulfil orders.
• Strong teamwork and flexible to cover weekend shifts.

Responsibilities

• Take and fulfil customer orders quickly at the cafe counter.
• Maintain high food safety standards and cleanliness.
• Support colleagues and contribute to a high-performance team.
• Adapt to varying demands and peak periods.

Skills

Customer service

Digital tools

Ability to work under pressure

Teamwork

Adaptability

Job description

Work Pattern

Sat - 1130-1800
Sun - 1100-1730

Christmas Only: Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas