Christmas – Customer Assistant – Cafe – Wolstanton RP

Marks & Spencer Plc; Wolstanton Marsh; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Cafe Customer Assistant to join the cafe team at our store. This hands-on, fast-paced role focuses on delivering warm, five-star service while managing orders and keeping the cafe running smoothly.

You'll work with speed and accuracy, using digital tools to take and fulfil orders, maintain food safety standards, and support colleagues during busy periods, including the Christmas rush.

Qualifications

• Being digitally confident is essential for order taking and fulfilment.
• Deliver warm, five-star service to customers.
• Maintain impeccable food safety standards during busy periods.

Responsibilities

• Take and fulfil orders quickly using cafe tools and systems.
• Keep the cafe area clean and ensure food safety standards are met.
• Support colleagues and contribute to a high-performance team during peak times.
• Adapt to varying hours and busy periods, including Christmas weeks.

Skills

Digital literacy

Customer service

Food safety

Job description

Cafe Customer Assistant

Sunday 1000-1500

Saturday 1145-1900

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.


• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.


• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.


• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.


• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas