Christmas - Customer Assistant

Marks and Spencer plc (UK); Truro; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer plc (UK) in Truro is hiring a cafe assistant to join the M&S Café team. You will take and fulfil orders with speed while keeping high standards of service and food safety. The role is busy and fast-paced, requiring calm under pressure and a warm, five-star service mindset.

You'll work shifts, be digitally confident with our cafe tools, and support colleagues to deliver top quality customer experiences during peak periods.

Qualifications

• Digitally confident and able to use cafe tools to take and fulfil orders.
• Maintain impeccable food safety standards.
• Able to work quickly under pressure and pace.
• Team player with flexible availability.

Responsibilities

• Take and fulfil orders quickly using cafe tools.
• Ensure the cafe operates smoothly during busy periods.
• Deliver five-star service and suggest food and drinks.
• Support colleagues and adapt to changing needs.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Job description

Monday 13:00-17:00 Wednesday 13:00-17:00 Friday 13:00-17:00 Saturday 11:00-15:00 Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.