Christmas Customer Assistant - Café - Llanelli Parc Trostre Retail Park

Marks & Spencer Plc; Llanelli; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc is seeking a Cafe Customer Assistant in Wales to join our busy in-store Café. You will deliver warm, five-star service, handle orders with digital tools, and keep the café running smoothly during peak times.

This hands-on, high-pressure role requires you to act as a brand ambassador, making recommendations and ensuring food safety standards are upheld while working with pace and flexibility.

Qualifications

• Experience in delivering friendly, high-quality customer service.
• Comfort using digital tools to take and fulfil orders.
• Ability to work calmly and efficiently under pressure.

Responsibilities

• Provide warm, five-star service to café customers during busy periods.
• Take orders and fulfil them quickly using digital ordering tools.
• Keep the café clean, organized and stocked, while maintaining food safety standards.
• Collaborate with colleagues to maintain a fast, smooth service flow.

Skills

Customer service

Fast paced

Digital tools

Teamwork

Job description

Cafe Customer Assistant

Work Pattern:
Sunday: 12:00 - 16:00
Wednesday: 12:00 - 16:00
Friday: 14:00 - 18:00
Saturday: 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas