Christmas Customer Assistant - Cafe - Hempstead Valley

Marks & Spencer Plc; Brompton; On-site; GBP 12,000 - 16,000; Part time

Job summary

Marks & Spencer Plc is seeking candidates to join the M&S Café team. You will work Saturdays and Sundays from 12:00 to 18:00, with potential for up to full-time hours in the weeks of 13th and 20th December. The role is hands-on, demanding, and focused on delivering five-star service in a busy store environment.

You’ll be a brand ambassador, making food and drink recommendations, handling orders quickly, and maintaining impeccable food safety standards while supporting a fast-paced team.

Qualifications

• Experience in fast-paced customer service.
• Ability to work well under pressure.
• Digital confidence to use order-taking tools.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Ensure cafe operations run smoothly during peak times.
• Deliver five-star service and food safety standards.
• Support colleagues and adapt to changing needs during busy periods.

Job description

Working Pattern:

Saturday: 12:00-18:00
Sunday: 12:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas