Christmas Customer Assistant - Café - Kingston

Marks and Spencer; Kingston upon Thames; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer café in Kingston upon Thames is seeking a Cafe Customer Assistant to deliver warm, five-star service during peak periods. The role is hands-on and fast-paced, requiring calm under pressure and the ability to recommend great food and drinks while keeping the café running smoothly.

You’ll be digitally confident to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt to changing shifts.

Qualifications

• Experience in fast-paced cafe or retail environment.
• Strong customer service and communication skills.
• Ability to take and fulfil orders accurately and maintain hygiene.

Responsibilities

• Take and fulfil customer orders quickly using the cafe tools.
• Maintain food safety standards and manage queues during busy periods.
• Provide warm, five‑star service and product recommendations to customers.
• Support colleagues and contribute to a high‑performance team.
• Adapt to changing shifts and locations within the store as needed.

Skills

Digital literacy

Customer service

Teamwork

Food safety

POS system

Tools

POS system

Job description

Saturday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Cafe Customer Assistant,

All the details

Work Pattern

Sunday 11:00-15:00 Monday 11:00-15:00 Tuesday 11:00-15:00 Saturday 11:00-15:00 Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.