Christmas Customer Assistant - Cafe - Dundee Gallagher Retail Park

Marks and Spencer; Dundee; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks and Spencer in our store café is seeking a hands-on team member to deliver warm, five-star service during peak periods. You’ll thrive in a fast-paced environment and be a brand ambassador for quality food and drink.

You’ll use digital tools to take and fulfil orders quickly, maintain impeccable food safety standards, and support colleagues to keep the café running smoothly, even when busy.

Qualifications

• Able to work in a fast-paced, high-pressure cafe environment.
• Strong food safety practices and hygiene awareness.
• Excellent communication and customer service skills.

Responsibilities

• Be brand ambassador by suggesting great food and drinks and keeping the cafe running smoothly.
• Use digital tools to take and fulfil orders quickly, keeping customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Work with the team to deliver five-star service, even at peak times.
• Be flexible, adapting quickly as needed across shifts.

Skills

Digital literacy

Customer service

Teamwork

Stress management

Flexibility

Tools

POS system

Job description

All the details

Work Pattern

Wednesday 12:00-17:30

Thursday 12:30-18:00

Friday 12:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.

This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?