Christmas Customer Assistant - Cafe - Glasgow Fort

Marks & Spencer Plc; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc invites applications for a Cafe Customer Assistant. You will join the store cafe, delivering warm, five‑star service during peak periods and handling orders quickly with cafe tools. The role emphasizes teamwork, speed, and maintaining high food safety standards.

You’ll be a brand ambassador, adapting to busy periods, supporting colleagues, and delivering quality service while remaining flexible with shifts, including Sundays and busy weeks around Christmas.

Qualifications

• Brand ambassador delivering warm, five-star service.
• Able to handle pace and stay calm under pressure.
• Digital confidence to use cafe tools for orders.

Responsibilities

• Take and fulfil orders quickly with POS tools.
• Maintain high food safety standards during busy periods.
• Deliver quality service even at peak times.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt to store needs and shifts.

Skills

Customer service

Teamwork

Work under pressure

Cash handling

Tools

POS systems

Job description

Cafe Customer Assistant

Work Pattern
Sunday 12:00 - 16:00
Monday 12:00 - 16:00
Tuesday 15:00 - 19:00
Thursday 12:00 - 16:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas