Christmas - Customer Assistant - Cafe - Hedge End

Marks and Spencer plc (UK); Hedge End; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer plc (UK) is seeking a capable Café Team Member for the M&S Café, the heart of our store. You’ll deliver warm, five-star service, recommend great food and drinks, and keep the café running smoothly even in busy periods.

The role requires digital confidence to take and fulfil orders quickly, maintain food safety standards, and thrive in a fast-paced, team-focused environment.

Qualifications

• Warm, five-star service mindset.
• Ability to handle pace in a busy café environment.
• Comfortable using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Deliver high-quality food and drinks.
• Maintain food safety standards at all times.
• Work with teammates to ensure smooth café operation during peak times.

Skills

Customer service

Teamwork

Staying calm under pressure

Digital tooling

Tools

POS system

Order fulfilment tools

Job description

Wednesday 14:00-19:00 Thursday 14:00-19:00 Friday 14:00-19:00 Saturday 14:00-19:00. Due to operational requirements, all successful candidates may be asked to work up tofull timehours in the weeks commencing 13th and 20th December. Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.