Christmas Customer Assistant

Marks and Spencer plc (UK); Torquay; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer plc (UK) operates a busy in-store café where you will be a hands-on team member delivering fast, five-star service. You’ll handle orders efficiently, maintain food safety standards, and act as a brand ambassador while supporting colleagues in a high-paced environment.

The role emphasizes digital confidence, teamwork, and flexibility to meet customer needs during peak periods, including the lead-in weeks in December.

Qualifications

• Being digitally confident is essential and you’ll use store tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver five-star service even during the busiest periods.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Ensure food safety and cleanliness of café area.
• Provide warm, five-star service and recommendations to customers.
• Support colleagues and adapt to busy periods with pace.

Skills

Digital literacy

Customer service

Teamwork

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.