Christmas - Customer Assistant - Cafe - Gateway M40 Banbury

Marks & Spencer Plc; Banbury; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in Banbury is seeking a cafe assistant for our in-store M&S Café. The role is fast-paced and demands calm under pressure, delivering friendly, five-star service to customers.

You will greet guests, recommend food and drinks, take orders with digital tools, and ensure the cafe runs smoothly during peak periods. Flexibility and teamwork are essential to succeed.

Qualifications

• Experience in hospitality or cafe environment preferred.
• Strong customer service and communication skills are essential.
• Comfortable using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil customer orders quickly using in-store digital tools.
• Maintain high food safety standards while handling orders and queues.
• Deliver five-star service, even during peak periods.
• Work with colleagues to keep the cafe running smoothly and efficiently.
• Be flexible to work where needed and adapt to busy periods.

Skills

Customer service

Food safety

Digital literacy

Teamwork

Flexibility

Tools

POS systems

Job description

Sunday 10.30-16.00
Tuesday 08.00-16.00
Wednesday 14.00-18.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas