Chinese Graduate Customer Service Advisors

QoH Consultancy; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation assistance

Job summary

A customer service support firm in Manchester is seeking Chinese Graduate Customer Service Advisors. The role involves providing advice and support via phone and email while communicating effectively with customers. Fluency in simplified and traditional Chinese is essential, along with excellent communication skills. The company offers visa support and relocation assistance for successful candidates. This is a great opportunity for recent graduates looking to start their career in a dynamic environment.

Qualifications

• Recent graduate currently living in the UK or Europe.
• Fluent spoken and written simplified and traditional Chinese.
• Excellent written and verbal communication skills.
• Able to listen, show empathy, and resolve complaints.
• Able to meet sales and work quotas.
• Be a team player.
• Able to organise, prioritise and multitask.

Responsibilities

• Being a point of contact for all customers, providing over the phone and email advice and support.
• Taking ownership and resolving escalations, queries, issues, and complaints.
• Keeping both customers accounts and own records accurately updated.
• Providing cost estimates for equipment and guiding clients on required services.
• Liaising with site contacts to clarify information and check deliveries/collections.
• Issuing invoices, assigning services, chasing payments and dispatching equipment.
• Raising cases on the CRM daily to record account history.

Skills

Fluent spoken and written simplified and traditional Chinese

Excellent written and verbal communication skills

Able to listen and project empathy

Team player

Able to organise, prioritise, and multitask

Education

Recent graduate

Tools

CRM

Job description

Chinese Graduate Customer Service Advisors

About the job Chinese Graduate Customer Service Advisor

• Chinese speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers, providing over the phone and email advice and support.
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach.
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
• Supplying costs and charges for equipment, helping the client to understand which service they require.
• Liaising with site contacts to clarify information and check assess for deliveries and collections.
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
• Raising cases on the CRM database daily to record account history.

Requirements

• Recent graduate currently living in the UK or Europe.
• Fluent spoken and written simplified and traditional Chinese.
• Excellent written and verbal communication skills.
• Able to listen, project empathy, and resolve complaints.
• Able to meet sales and work quotas.
• Be a team player.
• Able to organise, prioritise, and multitask.

Visa's are provided and also relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.