Graduate Mandarin Customer Service Advisor - Visa Included

QoH Consultancy; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service consultancy in Greater London is seeking a Graduate Mandarin Customer Service Advisor to provide assistance to clients in Mandarin. This role involves resolving customer queries via phone and email, maintaining accurate records, and liaising with site contacts. Candidates should be recent graduates, fluent in Mandarin, and possess strong communication skills. Relocation assistance and visa support are provided.

Benefits

Visa provided

Relocation assistance

Qualifications

• Fluency in Mandarin (simplified and traditional) is essential.
• Excellent communication skills for customer interactions.
• Ability to resolve issues effectively and efficiently.

Responsibilities

• Provide over the phone and email advice and support to customers.
• Resolve escalations, queries, issues, and complaints.
• Maintain accurate records on all systems.
• Supply costs and help clients understand required services.
• Liaise with site contacts for delivery and collection assessments.
• Issue invoices and manage service allocations.

Skills

Fluent spoken and written simplified and traditional Chinese

Excellent written and verbal communication skills

Empathy and complaint resolution skills

Sales and work quota management

Team player

Organizational and multitasking skills

Education

Recent graduate

Job description

A customer service consultancy in Greater London is seeking a Graduate Mandarin Customer Service Advisor to provide assistance to clients in Mandarin. This role involves resolving customer queries via phone and email, maintaining accurate records, and liaising with site contacts. Candidates should be recent graduates, fluent in Mandarin, and possess strong communication skills. Relocation assistance and visa support are provided.