Graduate Mandarin Customer Service Advisor - Visa Included

QoH Consultancy; Greater London; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Visa provided

Relocation assistance

Zusammenfassung

A customer service consultancy in Greater London is seeking a Graduate Mandarin Customer Service Advisor to provide assistance to clients in Mandarin. This role involves resolving customer queries via phone and email, maintaining accurate records, and liaising with site contacts. Candidates should be recent graduates, fluent in Mandarin, and possess strong communication skills. Relocation assistance and visa support are provided.

Qualifikationen

• Fluency in Mandarin (simplified and traditional) is essential.
• Excellent communication skills for customer interactions.
• Ability to resolve issues effectively and efficiently.

Aufgaben

• Provide over the phone and email advice and support to customers.
• Resolve escalations, queries, issues, and complaints.
• Maintain accurate records on all systems.
• Supply costs and help clients understand required services.
• Liaise with site contacts for delivery and collection assessments.
• Issue invoices and manage service allocations.

Kenntnisse

Fluent spoken and written simplified and traditional Chinese

Excellent written and verbal communication skills

Empathy and complaint resolution skills

Sales and work quota management

Team player

Organizational and multitasking skills

Ausbildung

Recent graduate

Jobbeschreibung

A customer service consultancy in Greater London is seeking a Graduate Mandarin Customer Service Advisor to provide assistance to clients in Mandarin. This role involves resolving customer queries via phone and email, maintaining accurate records, and liaising with site contacts. Candidates should be recent graduates, fluent in Mandarin, and possess strong communication skills. Relocation assistance and visa support are provided.