Chilled & Fresh Operations Administrator

Culina; Lutterworth; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

Wellbeing support (Employee Assistance

Eye care vouchers

Rewards & recognition

Retail discounts

Job summary

Culina is seeking an Operations Administrator to join our Chilled & Fresh division. The role involves supporting drivers, managing PODs, timesheets and despatch documentation, while ensuring accurate information flows to Customer Services.

You will handle driver packs, despatch notes, and maintain essential spreadsheets to support daily operations. The position runs Monday to Friday, 10am–7pm, with flexibility to cover holidays and sickness including 07:00–19:00 on weekends.

Qualifications

• Clear, positive communication with colleagues and external stakeholders.
• Able to work in a team and support colleagues.
• Strong organisational skills and ability to prioritise tasks to deadlines.
• Excellent attention to detail in documentation and records.
• Professional, approachable and helpful to ensure smooth operation.

Responsibilities

• Debrief drivers correctly and manage documentation.
• Check timesheets and ensure PODs are complete.
• Scan PODs and forward to relevant Culina depots.
• Prepare driver packs and issue delivery notes accurately.
• Print despatch notes and replenish despatch paper as needed.
• Answer telephone and handle enquiries.
• Ensure ETAs are communicated to Customer Services.
• Maintain and update spreadsheets and trackers.
• Operate loads using Transport Management System (TMS).
• Ensure uplifted loads are dispatched correctly.
• Provide holiday and sickness cover, including early start 07:00-19:00 and weekends.

Skills

Communication

Teamwork

Planning & prioritisation

Attention to detail

Professional demeanor

Tools

Transport Management System (TMS)

Job description

Culina is seeking an Operations Administrator to join our Chilled & Fresh division. The role involves supporting drivers, managing PODs, timesheets and despatch documentation, while ensuring accurate information flows to Customer Services.

You will handle driver packs, despatch notes, and maintain essential spreadsheets to support daily operations. The position runs Monday to Friday, 10am–7pm, with flexibility to cover holidays and sickness including 07:00–19:00 on weekends.