Business Support Assistant

Leicestershire County Council; Glenfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council in Leicestershire is seeking an experienced Business Support Assistant within the Children and Family Services to provide essential administrative support to the team.

The post involves handling telephone calls and emails, greeting visitors, data entry across systems, file management and timely uploads to the in-house database. Permanent, 37 hours per week with a salary of £26,022–£26,436.

Qualifications

• Evidence of GCSE/A Levels or vocational qualifications in related area.

Responsibilities

• Work as part of a team to provide administrative support within the service area.
• Manage incoming/outgoing calls and emails, liaise with teams, and greet visitors.
• Process data input across computer systems to support service requirements.
• Undertake general office duties such as file management.
• Accurately enter data and upload information to in-house databases.
• Be flexible to take on additional tasks and support colleagues.

Skills

MS Word

MS Excel

Data entry

Education

GCSE / A Levels

NVQ 2 in Business Administration

Tools

Spreadsheets

Job description

Organisation:

Leicestershire County Council

Work Location:

County Hall Glenfield Leicester LE3 8RA

Salary:

£26,022 - £26,436 per annum (pro rata for part-time)

Working Hours:

37 per week

Contract Type:

Permanent

Closing Date:

1st October 2026

Interview Date(s):

TBC

About the Role

An opportunity has arisen for a well-organised experienced and resilient individual to join the Children and Family Services as a Business Support Assistant to work as part of a team in the provision of administrative work within the support service area

Main duties and responsibilities:

• To work as part of a team in the provision of administrative work within the support service area.
• To deal with incoming and outgoing telephone calls & emails, liaise with teams, across the service and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service.
• To process administration processes of data inputting within the service areas
• To undertake general office duties e.g. file management
• To accurately enter data onto a range of computer-based systems to support the requirements of the service.
• To upload information to our in-house database in an accurate and timely manner.
• To be flexible on taking on additional tasks, willing to offer help to employees and treats co-operation and support for colleagues as a top priority.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Have recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or an equivalent level of relevant experience.
• Have good computer skills, including MS Word, Excel, withtheability to use spreadsheets.
• Be able to give evidence of establishing and maintaining manual and electronic admin systems.
• Be able to evidence a good level of verbal and written communication skills.
• Be able to have a full understanding of the need to maintain confidentiality
• Be able to produce accurate work to deadlines.
• Be able to work effectively as a member of a team.

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer..

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Kelly Wells, Business and HR Co-ordinator

Email: [e-mail]

Tel: [phone]

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.