Business Support Assistant

Golearnleicestershire; Glenfield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a well-organised and resilient Business Support Assistant to join the Children and Family Services at County Hall, Glenfield. You will handle calls, assist in referrals, and provide high-quality administrative support to the service.

The role requires data entry, file management, diary and minutes tasks, and a commitment to confidentiality and deadlines. Flexible/hybrid working options are available, with a permanent contract and 37 hours per week.

Qualifications

• GCSEs or equivalent qualifications required.
• NVQ 2 in Business Administration or equivalent or demonstrable experience.
• Good computer skills including MS Word and Excel.
• Ability to maintain confidentiality and meet deadlines.

Responsibilities

• Handle incoming and outgoing calls and liaise with teams.
• Process referrals and input data into service systems.
• Provide general administrative support and file management.
• Monitor generic inboxes and ensure timely task completion.
• Type up minutes and reports within statutory timescales.
• Upload information to in-house database and send secure emails.

Skills

Good communication

Teamwork

Confidentiality

Ability to meet deadlines

Education

GCSEs or equivalent

NVQ 2 in Business Administration or equivalent

Tools

MS Word

Excel

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, LE3 8RF

Salary: £26,022 - £26,436 per annum (pro rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 1st October 2026

Interview Date(s): W/C 26th October 2026

An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services as a Business Support Assistant.

This role is part of the wider Business Support Service and as such an important part of this role is to provide back-up to colleagues across other areas and to assist in handling urgent work on a day-to-day basis.

About the Role

To deal with incoming and outgoing telephone calls and liaise with teams, other officers of the authority, partner agencies, clients, Commissioning staff, providers etc. and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service. To process referrals from internal/external agencies that are linked to current administration processes of data inputting within the service areas. To work as part of a team in the provision of administrative work within the support service area. To undertake general office duties e.g. file management (paper and electronic) photocopying, maintenance of office equipment, collating and disseminating identified materials. To monitor generic inboxes to ensure that are any tasks requested are completed as appropriate and within timescales. To type up minutes from recorded confidential meetings within Statutory Timescales together with typing up reports. To distribute and upload the records to the in-house database. To type and distribute letters via secure email, as per instructions. To process (open, stamp, distribute) incoming/outgoing post to ensure secure despatch of correspondence and that appropriate action is undertaken to record, track, progress and prioritise. Under instruction, to accurately enter data onto a range of computer-based systems to support the requirements of the service. To upload information to our in-house database in an accurate and timely manner.

About You

• Have recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or an equivalent level of relevant experience.
• Have good computer skills, including MS Word, Excel, with the ability to use spreadsheets.
• Be able to give evidence of establishing and maintaining manual and electronic admin systems.
• Be able to evidence a good level of verbal and written communication skills.
• Be able to have a full understanding of the need to maintain confidentiality.
• Be able to produce accurate work to deadlines.
• Be able to work effectively as a member of a team.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Sharon Wright, Senior Business Support Officer

Telephone: [phone]

Email: [e-mail]