Child Maintenance Service - Arrears & Enforcement Process & Change Lead

Department for Work and Pensions (DWP); Birkenhead; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK government department is seeking an experienced Arrears & Enforcement Process & Change Lead at the Senior Executive Officer grade. This role encompasses driving business change, engaging with stakeholders, and promoting effective communication. Ideal candidates will have a proactive approach to leadership and a commitment to delivering excellent customer service. The department offers flexible work-life balance and opportunities for personal development.

Benefits

Flexible work-life balance

Opportunities for growth and personal development

Qualifications

• Experience in leading business change activities.
• Ability to work collaboratively with stakeholders.
• Proven track record of effective communication.

Responsibilities

• Lead business change activities in Arrears & Enforcement.
• Shape change and ensure strategic priorities are met.
• Communicate change initiatives and engage with stakeholders.

Skills

Proactive leadership

Flexibility

Excellent communication

Change management

Stakeholder engagement

Job description

DWP is looking to fill two Arrears & Enforcement Process & Change Lead role at Senior Executive Officer (SEO) grade. We are looking for someone who is proactive, flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others.

Operations leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met. They will drive people engagement, setting high standards for people leadership throughout the business, inspiring colleagues through periods of change, communicating and embedding change, whilst transforming performance. Key Tasks include, but are not limited to:

• Leading on business change activity within Arrears & Enforcement (A&E), identifying, developing, and implementing positive changes to benefit customers, caseworkers and performance
• Working with stakeholders to shape change and ensure A&E strategic priorities are reflected in Modernisation activity
• Supporting Modernisation leads to fully scope change, assessing and mitigating business impact to best land and embed change with our colleagues
• Working closely with Design and Digital stakeholders to prioritise changes to CMS 2012, ensuring the right stakeholders are involved at all stages
• Assuring, assessing and quantifying benefits realised from business changes, liaising with stakeholders and providing executive briefing
• Communicating change initiatives across A&E, establishing specific areas of responsibility and agreeing way forward with Senior Leadership Team (SLT) through chairing senior leader calls on a regular basis
• Responsibility for leading Firelighters across CMS, ensuring timely communications, personal accountability, support and upskilling are provided

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

As the UK government's largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring‑and when necessary, enforcing‑their legal responsibility to contribute to their child's living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we've made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you'll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.