Chief Operating Officer (COO)

Principal Medical Limited; Bicester; On-site; GBP 100,000; Full time

Job summary

A leading healthcare organization in the United Kingdom is seeking a Chief Operating Officer (COO) to oversee daily operations and implement business strategies. The ideal candidate will have substantial executive-level experience, exceptional leadership skills, and a background in the not-for-profit sector. Responsibilities include operational planning, team leadership, and budget management. We're looking for someone passionate about improving community health outcomes with a thorough understanding of healthcare services. This is a full-time role offering a salary of £100,000 per annum.

Qualifications

• Outstanding coalition building skills with internal and external stakeholders.
• Demonstrated ability to effectively handle unexpected situations.
• Fluent in budget management, especially in the not-for-profit sector.
• Ability to create a vision translating strategy into operational performance.

Responsibilities

• Design & implement scalable solutions to maximise efficiency and effectiveness.
• Lead and manage teams to provide support within PML policies.
• Closely monitor key performance metrics, ensuring service quality.

Skills

Coalition building

Presentation skills

Budget management

Change management

Data analysis

Education

BA or equivalent

Masters in Business Administration

Job description

Please include a covering letter with your CV application.

The role supports oversight of PML'sdaily operations working closely with the broader PML Executive to ensure thebusiness runs effectively, efficiently and to contractual and regulatoryrequirements. In addition, the COO is tasked with implementing the businessstrategies and plans laid out by the CEO focusing on operational execution indelivering the Annual Plan and achieving PML's goals.

Main duties of the job

• Operational Planning & Performance Optimisation
• Leadership & People Management
• Cross-Functional Collaboration & Communication
• Business Development
• Executive & CEO Partnership
• Budget Oversight & Resource Stewardship
• Board Reporting & Assurances
• Corporate Governance Leadership

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job responsibilities

• Design & implement scalable solutions (systems, processes, and people) within established PML policy and Framework, required to support current operations and expected growth, to maximise efficiency and effectiveness of business operations, minimise risk and maximise resilience.
• Develop, enhance, and optimise operational road maps and benchmarks.
• Seamless coordination with departmental leads in identifying business development opportunities and addressing market challenges for existing operations, while effectively resolving any issues.
• Lead and manage teams in focused initiatives providing support and guidance within PML policies and organisational goals and values.
• Directly oversee some of the senior leadership team, and by extension, their departments. Hold the department heads accountable to exceptionally high standards of execution & performance
• Cultivate clarity, trust, alignment, and accountability across the organisation while living PML values and code of conduct for leaders.
• Effectively collaborate with the CEO, maintaining a high level of mutual respect to ensure the CEO is supported with business development and achievement of the overall strategic goals and objectives of PML.
• Facilitate cross-departmental/service collaboration and strengthen internal communications with staff throughout the organisation. Filter ideas and translate them into functional plans for the company through the relevant channels.
• Ensure that everyone is following, and adhering to, the company's core processes, policies and operating system with consistency. Including mechanisms for continuous improvement
• Ensure departments have the support & resources needed to deliver the best possible service for their staff and the patients which includes clearing bottlenecks and improving quality.
• Working with the CEO, Finance Director and other Executives, prepare a comprehensive annual budget and longer-term financial plans for Board review and approval.
• Hold oversight responsibility for the timely reporting and ongoing transparency and assurance with the Board about the organisations performance.
• Closely monitor key performance metrics, ensuring service quality, speed, and resource efficiency consistently meet and exceed established targets
• Assess, maintain and build company resources to satisfy stakeholder objectives.
• Corporate Governance Group Chair.

Person Specification

Skills and Abilities

• Outstanding coalition building skills with the ability to communicate and work effectively with a variety of internal and external stakeholders
• Outstanding presentation and communication skills
• Demonstrated ability to effectively handle the unexpected while maintaining harmony
• Politically savvy
• Fluent in budget management and experience of the not for profit sector
• Ability to create a vision translating strategy into operational performance
• Demonstrated change management and transformation skills
• Sharp commercial management and contract negotiating skillsSolid grasp of data analysis and performance metrics plus benchmarking
• Ability to diagnose problems quickly and foresee and mitigate potential issues

Qualifications

• BA or equivalent
• Masters in Business Administration or similar qualified

Personal Attributes

• Ability to inspire and lead aligned to organisational values
• Highly adaptable and flexible
• Highly effective operator that is passionate about people and delivering good outcomes for community or neighbourhood populations
• Steadfast resolve and personal integrity
• Passionate about returning profits to improve service and patient outcomes

Experience

• Significant executive level operational experience within a complex organisation
• Experienced in mergers and acquisitions, new business implementation and scaling of operations plus change management
• Strong commercial experience in complex service environment
• Health care experience or similar sector
• Legal or Contracting experience plus Programme Management
• Significant Board Director and Strategic Experience within a complex organisation
• Data Protection and Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£100,000 a yearCirca, PML Pay Band 6 - Executive Diretor