Chester Card Digital Services Advisor – Tech Help Desk

Bank of America; Chester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution located in Chester seeks a Senior Service Specialist to provide technical support to clients and internal teams. This role emphasizes client satisfaction, problem-solving, and building strong relationships with a diverse client base. Successful candidates will have excellent communication skills, a background in technical support, and the ability to handle multiple tasks efficiently. Competitive benefits include private healthcare and a flexible pension plan.

Benefits

Private healthcare

Competitive pension plan

20 days of back-up childcare

Flexible benefits options

Emotional wellbeing helpline

Employee Assistance Program

Charity donation matching

Arts & Culture corporate membership

Volunteering opportunities

Qualifications

• Experience in a Technical Helpdesk role, familiarity with service desk processes.
• Strong organizational skills to manage multiple tasks efficiently.
• Ability to convey a professional attitude while interacting with clients and partners.

Responsibilities

• Provide excellent technical support to clients via phone and email.
• Resolve queries and maintain relationships with global clients.
• Work with internal and third-party teams to manage issues.
• Research data problems and troubleshoot complex queries.
• Assist clients with reports and reconcile financial inconsistencies.

Skills

Commercial card experience

Client facing experience

Excellent verbal and written communication skills

Logical and analytical approach

Strong problem solving and analytical skills

Technical aptitude

Self-motivated and results-oriented

Job description

A leading financial institution located in Chester seeks a Senior Service Specialist to provide technical support to clients and internal teams. This role emphasizes client satisfaction, problem-solving, and building strong relationships with a diverse client base. Successful candidates will have excellent communication skills, a background in technical support, and the ability to handle multiple tasks efficiently. Competitive benefits include private healthcare and a flexible pension plan.