Charity Shop Assistant Manager

DEVON AIR AMBULANCE TRUST; West Alvington; On-site; GBP 9,500 - 12,000; Part time

Benefits offered by this job

25 days annual leave pro rata

Pension scheme

Occupational sick pay

Adoption leave

Buying annual leave

Counselling and wellbeing services

Job summary

Devon Air Ambulance Trust is seeking a part-time Retail Assistant Manager for our Kingsbridge shop, working 15 hours per week with weekend and bank holiday shifts. You will lead the team in partnership with the Shop Manager, drive sales, and ensure exemplary customer service.

The role requires retail or customer service experience, strong communication, and a proactive attitude. Salary is £10,519.24 per annum based on 15 hours/week, with benefits including pension and annual leave.

Qualifications

• Experience in retail or customer service environments.
• Excellent interpersonal and customer care skills.
• Problem-solving ability and flexibility in charity retailing.

Responsibilities

• Provide cover for the Shop Manager in their absence.
• Support and guide volunteers in day-to-day shop operations.
• Manage stock control, sorting and rotation and create attractive displays.

Skills

Customer service

Retail experience

Interpersonal communication

Team leadership

Job description

Salary:£10,519.24 per annum (based on a FTE of £26,298.11 per annum or £13.45 per hour)

Hours:15 hours per week– flexible, but will include weekends and bank holidays

Location: Kingsbridge

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Kingsbridge shop. We are seeking an organised and enthusiastic Assistant Manager to join us 2 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£13.45 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services Find out more about your benefits here.

More Information and How to Apply

The closing date for applications is Monday 2nd November 2026 at 12 noon.

Interviews will be held at our Kingsbridge Shop on Wednesday 11th November 2026.

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

What's the recruiting process like at DAA? Learn about your experience as a candidate here.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.