Assistant Shop Manager – Wellington

Midlands Air Ambulance; Wellington; Remote; GBP 14,000 - 17,000; Part time

Benefits offered by this job

6% employer pension contributions

Health cash plan

Life insurance

Job summary

Midlands Air Ambulance Charity in Wellington is seeking a Community Engagement Executive to support our Shop and Fundraising Team. Working with the Shop Manager, you will help maximise shop sales, identify new income opportunities and lead a team of volunteers in a local setting.

You will bring charity sector experience, strong retail knowledge and outstanding communication skills to deliver excellent customer service, teamwork, and a positive, mission-driven contribution to our life-saving

Qualifications

• Experience supervising in the charity or not-for-profit sector.
• Significant retail knowledge and experience.
• Demonstrating emotional intelligence and teamwork to inspire others.
• Excellent communication and customer service skills.
• Highly organised with the ability to prioritise.

Responsibilities

• Work with the Shop Manager to maximise shop sales and income.
• Identify new income opportunities for the shop locally.
• Lead and motivate our volunteers to deliver great service.
• Set the direction of the shop at a local level.
• Provide excellent customer service both internally and externally.

Skills

Retail knowledge

Team leadership

Customer service

Communication skills

Organisational skills

Job description

Wellington £15,163.22 per annum 22.5 hours per week

For 35 years, Midlands Air Ambulance Charity has been there for people facing some of the most critical moments of their lives, delivering lifesaving emergency care across the Midlands.

As we celebrate this significant milestone and embark on an exciting new chapter, we are looking for a Community Engagement Executive to join our Fundraising Team. This is an exciting new role that will provide crucial support to the team.

As a charity that relies purely on donations and receives no government funding for its daily missions, this role play a crucial role in sustaining our lifesaving service.

About the role

We are seeking a dynamic and innovative person to work as part of a team with the Shop Manager at our Shop in Wellington. As well as deputising for the manager on occasion, you will work together to maximise the shop sales and identify new income opportunities. You will also enjoy the freedom of working with each other to set the direction of the shop at a local level, as well as assisting to lead a team of our brilliant volunteers. So being bored is not an option!

About you

You will have experience of supervising and working within the charity or not for profit sectors alongside significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise as well as bringing excellent communication skills with the confidence to provide excellent customer service internally and externally.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application.

You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a three-month probationary period, we offer up to 6% employer pension contributions, a health cash plan which covers a wide range of healthcare treatments and life insurance.

Please refer to the job description and person specification for further information below.

About us

Midlands Air Ambulance Charity is an independent healthcare provider of helicopter-led emergency medical services, delivering specialist care to patients at the scene of serious incidents across the Midlands.

Rated Outstanding by the Care Quality Commission (CQC), we provide a rapid emergency response 24 hours a day, 365 days a year across Gloucestershire, Herefordshire, Shropshire, Staffordshire, the West Midlands and Worcestershire — serving a population of around seven million people.

Our highly skilled critical care paramedics and doctors trained in pre-hospital emergency medicine bring hospital-level procedures, equipment and medicines directly to patients at the scene – helping to give patients the best possible chance of survival and recovery.

Alongside our emergency service, we engage thousands of people each year through fundraising, retail, volunteering, education and community outreach activities, helping ensure our service remains available for future generations.

Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).

Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.